Milan, 2 September 2025 – S2E, a business technology consulting firm specializing in digital transformation, has partnered with Tea Group to carry out an IT modernization project that has led to a more efficient, structured, and business-aligned IT management system.
Tea Group is a multi-utility composed of several companies operating in the energy, environment, water, and end-of-life management sectors. Headquartered in Mantua, Tea S.p.A. SB designs, implements, and manages services that respond to public needs and local development, promoting social utility and environmental protection. As a public benefit company, owned by local municipalities, Tea operates ethically and sustainably, with a strong commitment to people and communities.
The evolution of the business and growing internal expectations prompted the Tea Group’s IT department to embark on a profound transformation journey. The goal was not only technological but strategic: to evolve the IT function from a support center to a proactive partner, capable of delivering more agile and effective services to the entire organization.
The previous system, though functional, lacked the necessary flexibility and two key elements:
- IT process management aligned with ITIL international standards, and
- advanced automation capabilities.
“The change began through direct dialogue with business areas, where we analyzed the critical points of existing IT processes. It became clear that we needed to go beyond incident management and redesign our operations to deliver simpler, more accessible, transparent, and effective services,” said Carlo Burrafato, Head of Innovation and Data Analytics at Tea. “This vision guided all our decisions, pushing us to explore ITSM solutions with a broader Enterprise Service Management (ESM) perspective. In S2E, we found the reliable, skilled partner we were looking for able to turn this shared vision into tangible change aligned with the Group’s needs.”
To support this evolution, Tea chose S2E, technological partner and first Italian system integrator of
HaloITSM. S2E led the project that enabled Tea to adopt HaloITSM’s cloud-native, modular, and AI-ready platform, perfectly aligned with Tea’s needs for automation, governance, and scalability.
Through a high-value approach and a multi-phase implementation plan, S2E and Tea achieved:
- Centralization of Incident, Request, Problem, and Change Management flows according to ITIL 4 best practices
- Activation of a custom self-service portal
- Integration of HaloITSM with existing Asset Management and monitoring tools
- A structured governance model
“At S2E, we don’t just offer solutions — we build innovation journeys together with our clients,”
said Mario Cubello, Business Line Manager at S2E.
“With HaloITSM, we introduced to Italy a modern, scalable model capable of revolutionizing traditional ITSM through automation, artificial intelligence, and rapid delivery.”
Following the success of this initiative, HaloITSM is now being implemented in another Tea Group division, focused on insurance claims management. Here too, the approach is 100% tailor-made, with the goal of replicating the successful model already adopted.
About S2E
S2E | Solutions2Enterprises is a business technology firm, 100% Made in Italy with headquarter in Milan and branches in Rome, Lecce and Luxembourg. To date it can count on 420 people, including 375 operational professionals on IT issues. Making innovation and continuous scouting of new technologies its strength, S2E redesigns, personalizes and develops solutions in artificial intelligence, data solutions, cybersecurity, hyperautomation and robotic process automation, data center, network, enterprise mobility, application maintenance, legacy modernization, cloud computing, consulting and professional services. These are solutions that can help the digital transformation of organizations, particularly those in banking, insurance, retail, energy&oil, telco, utility and fashion, and public administration. S2E is an equal opportunity company. We celebrate diversity and are committed to creating an inclusive environment for all employees. The continuous search for the best new technologies and a strong focus on people is the drivers that guide S2E: at S2E, people have always been at the center. Learn more: https://solutions2enterprises.com/en/
Press Contacts
S2E / Emanuela Colò
Mobile: +39 333 9648479 – emanuela.colo@s2e-pro.com
Quorum PR / Giovanna Benvenuti
Mobile: +39 347 4007536 – giovanna.benvenuti@quorum-pr.com