S2E is the first HALO ITSM partner in Italy to promote the excellence of ITSM processes and the evolution of Enterprise Service Management

ALL MODULES AS STANDARD

WHAT IS HALO?

Halo is a market-leading Enterprise Service Management (ESM) solution, recognized by Gartner, Capterra, and GetApp for revolutionizing the industry. With its innovative approach, it offers advanced features such as AI, an intuitive interface, seamless user experience, a powerful workflow engine, fully codeless development, and an inclusive licensing model.

Halo streamlines workflows, enabling teams to consistently deliver exceptional service to customers and employees. This all-in-one platform not only standardizes processes but also provides valuable analytics to align service management capabilities with the current and future needs of your business.

THE LICENSING MODEL

No tiered plans or locked-away features. Just an all-inclusive service management SaaS solution, built in the cloud for the cloud, and can be enjoyed through named licenses, concurrent licenses, or a mixture of both. Halo software carries an ISO27001 certification, satisfies all data sovereignty requirements, and resides in North America

ALIGN IT TO YOUR BUSINESS NEEDS

We deliver exceptional service with a fast, simple and customizable system that is tailored to suit your business as it grows.

Incident Management – Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management.
Knowledge Base – Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments.
Self-Service Portal – Gain freedom with a fully customizable, white-label portal to create an extension of your brand.
SLA Management – Never violate an SLA again with our SLA Management facility

DESIGNED FOR ITIL-ALIGNED SERVICE DELIVERY AND PROCESS STANDARDIZATION

We provide a simple onboarding process to introduce ITIL frameworks into your organization that is out of the box. Please see the features listed below:

Problem Management – Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
Change Control – Track, plan, and execute organizational changes of any scale with HaloITSM’s outstanding change management capability.
Release Management – Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface.
Service Catalogue – Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system.
CMDB/Configuration Management – Track your assets and visualize dependencies between configuration items.
Artificial Intelligence – Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today.

HAVE CONTROL OVER YOUR ASSETS AND ITEMS LIFECYCLE

Provide your team with transparency, and power by taking control of all aspects of assets, items and contacts in a single place.

Contract Management – Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
Inventory Management – Catalogue and keep track of stock controls and costing analysis for easy traceability and seamless service. Create items manually or import them from an existing database.
Auto-Asset Discovery – Automate the identification of the assets in your company with HaloITSM. Simplify the process of maintaining assets by automating the collection process.