Milan, October 18 th 2023 – S2E, business technology consulting firm supporting organisations’digital transformation, collaborated on the implementation of Banca Progetto’s business process automation path using UiPath’s artificial intelligence-based automation platform. With the perfect symbiosis of UiPath’s technological excellence and S2E’s ability to successfully incorporate the technology into business processes, particularly in the complex but now indispensable scenario of the cloud, Banca Progetto is able to remain competitive today and will also be able to prepare for the challenges of tomorrow.
Banca Progetto was recognized as one of the 10 most innovative UiPath customers for its ability to harness the power of the platform to improve productivity, employee performance and customer experience
For this application case, Banca Progetto was honored by global artificial intelligence and automation experts from UiPath for its leadership, as the ‘UiPath AI10 Awards’ during the annual ‘AI at Work FORWARD VI’ convention held in Las Vegas, 9-12 October.
The UiPath AI10 Awards are an annual program designed to identify customers using the company’s AI-based automation platform in unique and valuable ways. Customers from around the world were invited to detail how they used UiPath to solve critical business challenges, generate ROI, achieve significant impact and accelerate innovation. The 10 winners were selected by a jury of experts for effectively articulating the business drivers, implementation and results of their UiPath use case.
S2E is the innovative partner that has contributed its technological expertise to support Banca Progetto in this bold challenge of adopting automation not only as a technology but more importantly in the way it works and helping its people evolve. In addition, the partnership between UiPath and S2E, and their continued commitment to the company’s digital transformation, has helped Banca Progetto on its upward journey from being an industry player to an industry leader.
Banca Progetto’s main ambition has been to maintain and expand its unique lean infrastructure, aiming to expand operations without having to proportionally increase staff. In 2017, the bank began its Robotic Process Automation (RPA) journey and today not only are team members free from mundane and repetitive tasks, but many of them are driving and managing their own business process automation, such is the success the technology has had within the organization.
The forward-looking adoption of automation proved its worth during the surge in current account openings in 2023 due to macroeconomic changes that stimulated consumer interest in the bank’s products. Despite the substantial increase in demand, the bank adapted quickly and managed to handle it without major problems.
Today, Banca Progetto operates with 30 active robots, which manage an average of 1,000 activities per day in various processes. While high volume processes can be automated with relative ease, the real distinction lies in the result of automation. The average handling time of automated tasks has been reduced by between 68% and 70%. This efficiency has led to improved customer satisfaction through faster task completion and process delivery. In addition, there has been a significant reduction in errors.
The move to UiPath was facilitated by its strength in integrability, which was a game changer. “UiPath’s ability to interface with both modern API-based systems and legacy systems was key and, working with S2E, we explored how best to leverage this technology while keeping our goals in the forefront. We then started to automate processes related to account management, financial flows, investments, and integration with our financial intermediary partners,” explains Cosimo Papagna, Digital Operations & Bank Innovation at Banca Progetto S.p.a.
“The partnership with Banca Progetto has been a symbiotic journey of innovation and progress. Adopting UiPath’s cloud solution was not just about keeping up with the technology curve, but about pioneering the future in digital banking. The scalability, flexibility and efficiency of the cloud offering has been instrumental in the success not only of Banca Progetto, but of the entire Italian banking sector,” says Andrea Cappelletti, Business Unit Director, Digital Transformation & Hyperautomation at S2E.
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S2E | Solutions2Enterprises is a business technology firm, 100% Made in Italy with headquarter in Milan and branches in Rome, Lecce and Tel Aviv (Istrael) with +400 people including employee and business partners. Since over 10 years, S2E redesigns, customizes and develops a wide range of business digital solutions for companies in Isurtech, Fintech and Business techin the areas of competences of Digital Engagement, Data Analytics and Artificial Intelligenece, Cloud Services and Cybersecurity. Innovation is our key business driver and we are always scouting for new cutting edge technologies around the world.