Together to Promote ITSM Process Excellence and Enterprise Service Management Evolution in Italy
Milan, June 17, 2024 – S2E, an Italian technology consultancy firm specializing in business technology to support organizations’ digital transformation, announces its new partnership with HaloITSM, a leading company in IT Service Management (ITSM) and Enterprise Service Management (ESM).
HaloITSM is a comprehensive ITIL-based solution that transforms operational inefficiency into modern and intuitive workflows driven by innovation, meeting the needs of an ever-evolving market. It is a software solution with powerful features for incident management, change management, service request management, asset management, and SLA monitoring. The evolution towards Enterprise Service Management processes allows for the centralization of workflows from various departments, beyond IT, into a single platform—extending functionalities and communication across HR, Facilities, and Payroll departments. HaloITSM is ideal for any organization seeking a solution with multi-channel, intuitive, and functional capabilities.
“We are extremely pleased with the collaboration with HaloITSM, a solution recognized by Gartner as one of the best on the market and distinguished as the ‘Gartner Peer Insights Customers’ Choice 2023’ * for its excellence, as it is highly appreciated by customers,” comments Mario Cubello, Business Line Manager Managed Services at S2E. “This partnership aims to evangelize ITSM and ESM solutions and processes, which still have significant room for development and dissemination in Italy. Additionally, HaloITSM is presented as a future-ready solution capable of supporting and configuring innovative frameworks such as the Intelligent Swarming Model, thus offering cutting-edge solutions for the Italian market. S2E is the first HaloITSM partner in Italy and aims to become a center of excellence for support and solution development also at the EMEA level.”
HaloITSM is available both in the Cloud and on-premise. The all-inclusive platform facilitates efficient ticket management, enabling the delivery of high-level services.
Key Features:
- Incident Management: HaloITSM allows for the monitoring of different types of personal requests in compliance with ITIL standards for help desk service. The primary goal is to promptly restore procedures and services to their initial settings, minimizing potential consequences that could affect business operations, ensuring excellent service quality and accessibility.
- Problem Management: The software oversees requests for repeated incidents, managing and efficiently resolving all organizational damages caused by errors within the IT sector and preventing the recurrence of similar incident-related errors.
- Change Management: HaloITSM enables the management of all types of requests, adhering to ITIL standards with the aim of defining processes and procedures for more efficient change management.
- Configuration Management (CMDB): Focuses mainly on maintaining information and relationships between resources to ensure excellent service quality. From managing and tracking every aspect of the configuration throughout its life cycle, to identifying, designing, controlling, and managing changes.
- ITIL Service Catalog: The catalog allows clients to participate in the services offered by providing information on the status and all data related to a particular service, whether for all teams or just a limited number, with the option to make data visible to the client or only to their department.
- Knowledge Base Management: Efficient information sharing within the company. HaloITSM offers the ability to add suggestions once a ticket has been generated, using descriptions, details, and resolutions.
*(Source: Gartner)
About S2E
S2E | Solutions2Enterprises is a business technology firm, 100% Made in Italy with headquarter in Milan and branches in Rome, Lecce – where S2E recently opened its R&D center – and Tel Aviv (Istrael). To date it can count on 420 people, including 360 operational professionals on IT issues. Making innovation and continuous scouting of new technologies its strength, S2E redesigns, personalizes and develops solutions in artificial intelligence, data solutions, cybersecurity, hyperautomation and robotic process automation, data center, network, enterprise mobility, application maintenance, legacy modernization, cloud computing, consulting and professional services. These are solutions that can help the digital transformation of organizations, particularly those in banking, insurance, retail, energy&oil, telco, utility and fashion, and public administration. S2E is an equal opportunity company. We celebrate diversity and are committed to creating an inclusive environment for all employees. The continuous search for the best new technologies and a strong focus on people is the drivers that guide S2E: at S2E, people have always been at the center.
Learn more: https://solutions2enterprises.com/en/
Press contacts
S2E / Emanuela Colò
Tel. 3339648479 – emanuela.colo@s2e-pro.com
Quorum PR / Giovanna Benvenuti
Tel. 3474007536 – giovanna.benvenuti@quorum-pr.com